Terms and Conditions of Services And Travel
- HOTELSKIP Co., Ltd.
This manual provides important information regarding the contract between Hotel Skip Co. Ltd. and the customer, so please make sure to read it. This document comprises a part of “the statement explaining trade terms” in Article 12-4, and “the contract document” issued under Article 12-5 of the Travel Agency Law.
The following list is the types of room that Hotel Skip can offer:
Twin room for two guests (capacity, up to 2 people)
Normally, there are two single beds. The room is designed to accommodate 2 people. Even though a customer requests a twin room, sometimes only a double bed, one double bed with two mattresses (German twin bed) or a single bed plus a sofa bed maybe available at a hotel (especially in the United States, Canada or China.).Double Room (capacity, up to 2)
With a double bed, the room is designed to accommodate 2 people. Even though a customer requests a double room, sometimes only a twin room, one double bed combined with two mattresses (German twin) or a single bed with a sofa bed may be available at the hotel (especially in the United States, Canada or China.).Single Room (capacity, up to 1)
With a single bed, the room is designed to accommodate 1 person.Triple room (capacity, up to 3)
Most of the time, the room will have one double bed and a single bed, two double beds (especially around the United States or Canada), or occasionally three single beds. The size of the bed is relatively small, and the room often looks undersized. Additionally, one of the beds is often a folding, rollaway or drawer-type of bed, which usually will be prepared before the customer goes to bed.Twin room for one person (capacity, up to 1)
With two single beds or one double bed, the room is designed to accommodate 1 person.Quad room (capacity, up to 4)
Generally, the rooms have two double beds, one double bed and two single beds, one double bed, a single bed, and a sofa bed, and very few four single beds. However, sometimes, depending on the hotel, there is one double bed and one sofa bed only, so we do not recommend it for four adults to stay.Twin room or Double room with a child (capacity, up to 2 adults and 1 child)
This type of room is designed to accommodate 2 adults, and if possible, an extra bed for a child will be prepared. However, not all hotels have the extra child’s bed, and it can not be affirmed. (Especially, in the area near Asia, America, Canada and Oceania, it is generally not possible find such room arrangements). If a hotel does not have the extra child’s bed, the guest will be sharing a bed with a child. Also, the extra child’s bed could be subject to additional fees. In that case, please pay on-site.A baby crib
This type of bed is for a baby under age 2. Depending on the hotel, the number of baby cribs is limited and may not be available. Therefore, we cannot guarantee you in advance that they'll be able to prepare a baby crib. When it is not possible for you to have a baby crib, you will be sharing a bed with a baby. Also, if a hotel charges you for a crib, please pay for it on-site.[Important information]Customers may be charged extra fees fixed by states, cities or hotels, such as a city tax or resort fee. Since our price does not include such extra fees, they will be collected on-site at the hotels. Please pay directly at the hotel when you check-in or checkout.
Customers, please read the following booking conditions for making changes/cancellations to your reservations.
If a customer makes any changes or cancellation after 5 pm or during non-business hours, (Saturdays, Sundays, holidays, the end of the year, and the new-year) it will be accepted on the next business day. Change/cancellation fees will also be applicable fees for the next business day.
□Booking condition of hotel and other accommodations
Please make sure to check the cancellation policy provided by accommodations before making a reservation. Depending on an accommodation plan, the cancellation fee that is the same amount as the accommodation fee could accrue when booking is settled.
□Booking condition of local sightseeing and travel services
We added booking conditions for each service, but please contact us if you cannot find any booking condition. -If the cancellation fee is higher than the total amount of the reservation, the lower price will be applied. -If the number of guests decreases, a cancellation fee will be accrued.□Changing a reservation
If a customer would like to change their reservation, as a general rule, one has to cancel first an existing reservation and then make a new reservation. Customers, please be aware that if you cancel your reservation within the date cancellation fees accrued, you will be additionally billed the fees. To add more people or rooms is processed online separately, and customers need to inform us of everybody in their group. If customers cannot make an additional reservation online, please contact us to ask whether there is another way to arrange the trip or not. How to change a reservation depends on each accommodation or travel plan that the customer booked or the travel services involved.
□All of our reservation services are based on “Arranged Tour Contract” between Hotel Skip and customers. Cancellation of the service can only prosessed on “My Account” on our website. Custemers should note that the change/cancellation of the reservation made directly to the hotel is invalid. Hotel Skip will not issue any refund for these hotel-customer's direct negotiation. Reconfirm of the reservation should be made through Hotel Skip as hotels may offer wrong information. If the custemer decided not to stay the hotel in accordance with these misled information, it will be considered as cancellation without notification.